ChinaProstore Website

Q: Who is the owner of ChinaProstore?
A: Hong Kong Cido Technology Co., Ltd set up the ChinaProstore website?in June 2007.

Q: ChinaProstore is one new company?
A:?ChinaProstore website is new and finished in June 2007, the Hong Kong Cido Technology Co., Ltd was set up in July 2005.

Q: Why buy in ChinaProstore?
A: ChinaProstore is deisigned to give facilities for small amount electronics wholesaler and retailer business demand. We can offer high quality products at very competitive price as Hong Kong Cido Technology is specialized in large size OEM/ODM manufacture service many years and set up long?time and stable business relationship with factories in China. Imagin our company usually only deal with minimum order above1000pcs items, now we open one web store to sell customers by the?lowest price the factory offer to large order. Long time cooperation with them and the multi-size order is our secret to get lowest quotation deal here.

Payment Question

Q: Which Payment method accepted?
A: West union and Paypal (which includes credit cards) payment is good for small amount order, for above USD1000 we prefer to accept bank transfer T/T (telegraphic transfer);

Q:Which payment method is better for me?
A: West Union and Paypal is very easier and fast for us to receive your order?money in 5-10 minutes after you paid. Then we can deliver out your merchandise immediately. So Paypal & West Union is good choice for Personal shopping in ChinaProstore.?Bank Transfer is safe and better for wholesale business or Personal large amount order above USD1000.

Q: T/T is the best safe payment way?
A: Yes, Bank transfer (telegraphic transfer) is the most safe method to pay large amount money.

Q: How to pay for ChinaProstore by bank transfer?
A: Go to your bank to?give them below information:
1)You need to send payment to our?bank details:
Beneficiary: Hong Kong Cido Technology Co.,?Ltd
Beneficiary Account No: 4970320411
Bank Name: Standard Chartered Bank, ShenZhen Branch
Bank?Adress: Unit 1-8, 52/F, Shun Hing Square, Di Wang Commercial Center, No. 5002,
ShenZhen Road East, ShenZhen, China.
SWIFT CODE: SCBLCNSXSHZ

2) To correct payment total amount.
Please be sure you're submit the correct?order amount including shipping charges.
Banks often charge fees for international?transfers, Youare responsible for your bank's fees.?It's important that you ask your bank?
exactly how much they will charge?you for the transfer, and add this amount to the remittedtotal.?If you do not add it, the fee will bededucted from the transferred money, and you won't have paid enough for your order.?
3)Add your order comments:
Please write the below?order information when you send money in your bank.
* Your order/invoice number
* Your name, delivery adress, email.
* Any other important message you think such as colors chosen.
After your write above full order information we can follow your payment process and order delivery more sooner and smoothly.

Shipping & Delivery

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: How long to receive the products I ordered online www.chinaprostore.com ?
A: It's usually 5-10 days for our customer to receive the products. It's?depend on the item, size of the order, and the destination.?

Q: Which courier you?choose to delivery my order?
A: We'll choose one courier from FEDEX, UPS, DHL, TNT, EMS, it's depend on which country/district you're in, then we'll decide which courier is more fast and convinient for customer to get goods after compare all the cooperated couriers offer.

Q: Do you have DHL phone numbers?
A: We get below phone number in internet:
DHL UK: +44 1332816960
DHL France: +33 472613098
DHL Australia: +61 738457850
DHL Germany: +49 610376560
DHL Canada: +1 9056731345
DHL Denmark: +45 70345345
DHL Hellas (Greece) +30-210-989 0000

DHL USA
- Customer Service: 1-800-225-5345
- Attempted Delivery Inquires: 1-888-273-8876

Q: Can you introduce more about?DHL online tracking?
A: DHL is one of the courier options?to ship your orders from China.

We will email you a tracking number for your delivery after we dispatch it.

You can use this number to find out where your shipment is, using the DHL tracking site:
http://track.dhl-usa.com/trackbynbr.asp

Note: UK DHL shipments
If you are looking at older (3 months ago +) records of shipments, UK tracking numbers will sometimes need to be checked on the UK site not the international one:
http://www.dhl.co.uk/publish/gb/en/eshipping/international_air.high.html

Q: How about Fedex online tracking?
A:FedEx is one of the courier options?delivery from China.

We will email you a tracking number for your delivery after we dispatch it.

You can use this number to find out where your shipment is, using the FedEx tracking site:
http://www.fedex.com/Tracking

Q: Can the shipping fee be more lower for large volue or bulk order?
A: We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.

Taxes, Customs, Duties (Especially Bulk/Large order Noted)

Q: Taxes, duties for importing goods in your end - PLEASE READ BEFORE ORDERING
Do I have to pay taxes?
How much will the import tax be?
What about customs duties?
Do you deliver duty paid?
A: We don't add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.

HOWEVER - In most countries in the world you have to pay taxes on imported goods. That's life.

Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country.

In any one country the rules are often applied differently in different places, and sometimes rather randomly.

ChinaProstore is based in China. We are a Chinese company. Therefore anything you buy from us is going to be imported as far as your customs are concerned.

Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of any country.

As such we cannot, and will not, offer advice about taxes in your country.

As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes (e.g. VAT in the UK) then you would have to pay that to the courier upon receipt of the package(s) from China. Unfortunately we can't calculate this for you and there is no way to pre pay it. If you are drop-shipping or sending a gift item to someone please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

If you order goods from us and feel that you've been unexpectedly 'stung' with taxes at your end, please don't blame us.

Please find out as much as you can about your import taxes in your own country before completing your order.

If you find out information about the import tax situation in your country, and you believe there are ways for you to minimize the taxes you have to pay (or eliminate the taxes altogether), WE ARE MORE THAN HAPPY TO FOLLOW YOUR INSTRUCTIONS regarding labelling, packing, declarations, invoices, etc. Just tell us what you need and we will let you know what we can do to help.

That is why our overall statement about tax is always as follows:

*******************************************************************************
Regarding import taxes on products delivered from China, please consult your local tax office. ChinaProstore cannot offer tax advice and accepts no responsibility for tax costs incurred to customers importing our goods from China. If you see statements online by third parties about ChinaProstore products and tax issues, please note these are not endorsed by this company.

If you have feedback or useful information regarding import regulations and taxes in your country, please open a "feedack" support ticket. It will help other ChinaProstore members, and with the information we publish in the ChinaProstore comments.

If you have special instructions for your orders, please always add them to the comments field in the online checkout process. This will ensure that your instructions are followed by our packing/shipping team. (If we can't follow your instructions, e.g. because you request a declared value that is unfeasibly low, we will contact you before processing your order.)

Any more questions please no hesitate to contact us at service@chinaprostore.com, we'll give you our reply soon!


How to do if I'm not satisfied with the products received?
Our warranty policy: Customer can return the items received if you're not satisfied with them within our warranty time (12 months); We'll return back money within 3 working days after receiving the returned units;
Note: The return policy is only valid for those items not damaged by buyer;